Refund policy

What is your return policy?
We offer a 30 day inspection period for you to review your gemstone. The 30 day period begins when you sign for or receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund.

Do you offer an extended inspection period?
If you need an extended inspection period, special circumstances can be agreed upon; however, they must be done so prior to the shipment of your item. Please contact us to make special arrangements for an extended inspection period.

How to return an item?
If you would like to return an item, then please contact us to request an RMA number (Return Merchandise Authorization). Do not send in a return unless you have an RMA number. All shipments will be refused and returned to sender if an RMA has not been issued. Depending on the value of the item you are returning, you will be given special instructions on how to send in a return. Items returned must be in the same new condition as they were when they were delivered to you. We will not accept damaged items.

Send returns to:
StarRuby.in Pvt. Ltd.
701, Level 7, Hubtown Solaris
N. S. Phadke Marg, Andheri East,
Mumbai 400069
India
Phone: +91-88280-44446
RMA # (You must have an RMA Number),

What is the time frame to receive a refund?
All refunds are made within 2 business days after we receive the item in its original condition. <The payment shall be refunded by the same mode of payment by which the order was placed.